Frequently Asked Questions
What Can I do about Sewer Odor?
All drains to a sewer system have a “P” shaped trap that is usually filled with water. If your basement floor drain is rarely used, water evaporates from the trap over time. Eventually the seal is eliminated, allowing sewer gas (and smell) into your house. Pouring water into the drain can often eliminate the odor. If the smell persists, a plumbing contractor may need be be contacted.
How can I report a sewer backup?
If your sewer is backing up, please call (309) 342-0131. There is no charge for employees to check the public main.
What is the backflow prevention program?
The Backflow Prevention Program is a Sanitary District funded program which will provide reimbursement not to exceed $3000, contingent upon the installation being in comformance with the District. Once work is complete and all agreements have been met, the District will provide payment to the property owner at the next regular board meeting.